The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Be courteous to customers and colleagues.
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Identify the specific language needed in order to conduct basic communications. Completed |
Evidence:
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Use appropriate, very simple, commonly-used courtesy expressions with customers or colleagues including greeting and welcoming, farewelling, apologising and thanking. Completed |
Evidence:
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Recognise and observe any social and cultural conventions of the specific language speaker to support communication. Completed |
Evidence:
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Make efforts to communicate through use of gestures or use of basic vocabulary in the other person's language where language barriers exist. Completed |
Evidence:
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Identify and use appropriate resources and seek assistance from those with suitable language skills. Completed |
Evidence:
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Communicate with customers and colleagues in a language other than English to support routine workplace activities.
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Understand and use key words, short phrases and gestures to enhance communication. Completed |
Evidence:
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Use any visual techniques to enhance or replace oral communication. Completed |
Evidence:
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